Is TicketNetwork legit, and are its tickets real?

Short answer: yes, TicketNetwork is a real, long-running resale marketplace, not a scam site. It was founded in 2002 in South Windsor, Connecticut, and it does not own most of the tickets it lists: independent sellers do. Every order carries its 100% Money-Back Guarantee, which promises the tickets arrive before the event and are valid for entry. Prices are set by sellers and are often above face value. Check the order's terms for postponed shows; the published guarantee covers permanent cancellations. TicketNetwork has settled with regulators in New York and Canada over how it sold and priced tickets.

What TicketNetwork is

TicketNetwork describes itself as an online exchange that connects buyers and sellers. The company also builds ticketing software, including a point-of-sale system that brokers use, and runs a network of websites where those listings appear. Ticket Liquidator is one of them, so the same seller's tickets can show up on more than one of these sites.

That makes TicketNetwork a secondary market. It is not the box office, and it is not connected to the artist, venue or promoter. Its own policies page says it plainly: resale ticket prices may be above face value.

Are TicketNetwork tickets real?

The tickets are real tickets, resold by someone who bought them first. What protects you is the guarantee rather than the seller. TicketNetwork's wording is short:

• Your tickets will arrive before the event.
• Your tickets will be valid for entry.

Its company page adds that a permanently cancelled event is refunded. Read that list carefully: it does not cover changing your mind, a better seat appearing for less, or a show that moves to a date you cannot make.

Cancelled and postponed shows

TicketNetwork's current guarantee on its company page covers a permanently cancelled event:

• Cancelled for good: TicketNetwork coordinates a refund of the ticket order with the selling broker, excluding delivery fees. The seller may require physical tickets to be returned before issuing the refund.
• Postponed or rescheduled: the permanent-cancellation guarantee does not establish a refund right for a moved date. Read the terms attached to your order and contact TicketNetwork to confirm whether the tickets remain valid and what options apply.

Keep the order confirmation and any cancellation or rescheduling notice. Confirm refund instructions with the seller before returning tickets or making other arrangements. See what to do if a concert is postponed or cancelled.

Fees and the total you pay

Compare TicketNetwork on the checkout total, not on the first number you see. In 2023 Canada's Competition Bureau found that TicketNetwork had advertised prices consumers could not actually pay, with mandatory fees adding more than 38% on average, priced Canadian events in US dollars without saying so, and used content that suggested buyers were dealing with the venue or artist. TicketNetwork paid a penalty of 825,000 Canadian dollars and agreed to stop those practices.

The practical habit holds on any site: take the order all the way to the final review screen, check the currency, and compare that figure against the same seats elsewhere. Concert ticket fees explained covers what each fee line usually means.

Speculative listings

In 2019 New York's Attorney General announced a settlement of 1.55 million US dollars with TicketNetwork, a related company and their owner over speculative tickets: listings for seats the seller did not yet own, which the seller tried to buy only after a customer had paid. More than 96,000 New York orders were affected between 2012 and 2018. The settlement required clear disclosure when a seller does not have the tickets in hand. The companies did not admit liability.

Speculative and pre-sale listings still exist across the resale market. Before you buy, check the listing and checkout for words like "in-hand date", "estimated delivery" or a note that the seller will acquire the tickets. A listing that appears before the public on-sale, for a show where nobody can have tickets yet, is the usual sign.

Delivery timing

Many tickets are released by the venue or primary seller only days before the show, so a resale order often shows no tickets for a while. That is normal and is the case the delivery promise exists for. Note the delivery date and method shown at checkout, keep your confirmation email, and contact TicketNetwork if nothing has arrived as the event gets close. Ticket delivery and transfer timing explains the usual methods.

When TicketNetwork is worth checking

TicketNetwork is useful when the primary sale has nothing left in the section you want, or the show is a long way off and you want to see what resale looks like. It is less useful on the morning of an on-sale, when face-value tickets may still be released on the primary.

On TourTicketCompare, a TicketNetwork button appears on a date only once its link has been matched to that exact event. When TicketNetwork's feed supplies one, the button also shows its lowest listed price with how long ago it was checked. Treat that as a reason to open the listing, not as the total.

FAQ

Is TicketNetwork a real company?

Yes. It was founded in 2002 and is based in South Windsor, Connecticut. It runs an online resale exchange and ticketing software for brokers.

Does TicketNetwork sell fake tickets?

TicketNetwork's guarantee says tickets will arrive before the event and be valid for entry, and it applies to every order. If a ticket does not get you in, contact TicketNetwork straight away with your order number.

Does TicketNetwork refund postponed concerts?

The current published guarantee promises a refund for permanent cancellations, excluding delivery fees. It does not establish the terms for a postponed concert. Check your order's terms and contact TicketNetwork before assuming a refund is available.

Why are TicketNetwork prices higher than face value?

Sellers set resale prices, and TicketNetwork's policies page states that they may be above face value. Compare the final checkout total against the primary seller and other resale sites before you buy.

Is Ticket Liquidator the same as TicketNetwork?

Ticket Liquidator is one of the retail sites in TicketNetwork's network, and the two share an address. See is Ticket Liquidator legit.

Related guides

• TicketNetwork vs Ticketmaster
• How to avoid ticket scams
• Primary vs resale concert tickets